Refund policy

Last updated: 30 October 2026

Size exchanges — 7 days

Ordered the wrong size? You can request a size exchange within 7 days of receiving your order. Size exchanges apply to all products, including items bought in a sale.

  1. Request: email us at nexpha2026@gmail.com or call +91 99484 50443 with your order number and the size you need.
  2. Send it back: we’ll reply with instructions on how and where to send the item back to us.
  3. We ship your new size: once we receive and check the returned item, we’ll send you the new size you requested.

To be eligible, the item must be unworn, unwashed and in the same condition you received it, with tags and original packaging. Exchanges are subject to availability of the size you need; if it is out of stock, we’ll contact you to agree an alternative.

Damaged, defective or wrong items

Please check your order when it arrives and contact us immediately if anything is damaged, defective or not what you ordered. Send a photo of the item and packaging, and we’ll make it right.

Returns and refunds

Full-price items can be returned for a refund within 7 days of delivery, in the same unworn condition with tags and original packaging. To start a return, email nexpha2026@gmail.com — items sent back without a request first cannot be accepted.

Items bought at a sale price are not eligible for a refund but can be exchanged for a different size as described above.

Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds for prepaid orders go back to your original payment method within 10 business days. For Cash on Delivery orders, we’ll refund to a bank account or UPI ID you share with us. Your bank may take a few extra days to show the refund.

Return address

NEXPHA APPARELS, 16/4/b-1/130, Chinthareddy Palem, Nellore – 524003, Andhra Pradesh, India. Please always contact us before sending anything back.

Questions?

Email nexpha2026@gmail.com or call +91 99484 50443.